IT support and implementation

Implementation Services

Implementation services are designed to integrate any solution with your organizations' technical architecture and managerial systems and procedures. The project manager coordinates interactions between your organization's technical staff and the appropriate Trish Technologies staff to install and configure the software as defined in previous planning meetings. Our technical team is available for preloading data from existing systems to expedite the implementation process and modifying the software to meet institutional specific requirements such as custom report formats, new functionality, and interfaces to existing GL, ERP, HR, and payroll systems. The PM also oversees the testing of each installation or subscription before training is initiated.

User Training

IT Works offers on-site instructor led training classes and remote training using web meeting capabilities. Training strategies are tailored to user preferences. Historically we partner with our clients to implement a "train the trainer" approach. In this approach IT Works' trainers teach your system administrators and super users, who in turn help users incorporate the system into their daily practices by:

Instructing other users within their institution how to use the software, Explaining how to incorporate the software into their internal systems and procedures, and Teaching how to request assistance from IT Works or customer service staff Web meeting based training sessions are typically conducted in a series of one or two hour sessions. On-site sessions are typically conducted over two day periods. All training uses the client's software and data sets. When new features are released, they are posted to the IT Works website along with associated training materials. The PM schedules periodic a review of the upgrade and any associated training with the client's implementation team.

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